Terms and Conditions

1. General Provisions  

1.1. These Terms and Conditions (hereinafter referred to as the "Terms and Conditions") govern the rights and obligations of the contractual parties arising from a purchase agreement concluded between the operator of the online store (hereinafter referred to as the "Seller") and the Buyer when purchasing goods through the Seller’s online store. By completing and submitting an order on the Seller’s online store website, the Buyer fully agrees to the wording of these Terms and Conditions. In the event that a separate purchase agreement is concluded between the Seller and the Buyer for the purchase of goods via the Seller’s online store, the provisions of such agreement shall take precedence over the provisions of these Terms and Conditions.

1.2. Contact details and address of the Seller:
Registered office: Marko MT, s.r.o., Kollárova 79/5592
036 01 Martin, Slovak Republic

Company ID (IČO): 36 718 301
VAT ID (DIČ): SK2022290325
Registered in the Commercial Register of the Slovak Republic, District Court Žilina, Insert No. 18442/L

Phone: +421 918 400 365
E-mail: eshop@markomt.sk
Website: www.markomt.sk

1.3. Supervisory Authority:
Slovak Trade Inspection - Inspectorate for Žilina Region
Predmestská 71, P.O. Box B-89; 011 79 Žilina 1
Department of Supervision
Phone: +421 41 763 21 30, +421 41 724 58 68
e-mail: za@soi.sk

1.4. The Seller is a person who, in connection with a consumer contract, the obligation arising therefrom, or in the course of a business practice, acts within the scope of their commercial or professional activity, including through another person acting on their behalf or for their account.(§52, paragraph (3) of Act No. 40/1964 Coll., Civil Code of the Slovak Republic)

1.5. A Consumer is a natural person who, in connection with a consumer contract, the obligation arising therefrom, or in the course of a business practice, does not act within the scope of their commercial or professional activity.(§52, paragraph (4) of Act No. 40/1964 Coll., Civil Code of the Slovak Republic)

1.6. Alternative Dispute Resolution: The Consumer has the right to alternative dispute resolution in accordance with Act No. 391/2015 Coll. (§11 et seq.). Information on alternative consumer dispute resolution and a list of entities authorized to provide such resolution are available on the website of the Ministry of Economy of the Slovak Republic.

2. Subject of the Contract  

The subject of the purchase agreement is the goods and the delivery of goods ordered by the Buyer through the Seller’s online store (hereinafter referred to as the "online store").

3. Place of Performance  

The place of performance is the Seller’s warehouse (hereinafter referred to as the "warehouse"). Delivery shall be deemed fulfilled when the Seller hands over the subject of the contract to the first public carrier for transportation (hereinafter referred to as "shipment") to the location specified by the Buyer for receipt of the goods. In the case of personal collection at the Seller’s warehouse (hereinafter referred to as "personal pickup"), delivery shall be deemed fulfilled when the Seller hands over and the Buyer takes possession of the subject of the contract.

4. Ordering Goods, Conclusion of the Contract  

An order for goods filled in by the Buyer on the Seller’s online store website and submitted (and delivered) via the online store to the Seller is considered a proposal to conclude a purchase agreement. An automatically generated confirmation of the submitted order by the online store does not constitute acceptance of the purchase agreement by the Seller. The order is accepted and the purchase agreement is concluded only upon written confirmation from the Seller to the Buyer (sent by e-mail or post), which includes:

1. Confirmation of availability and delivery date of the items
2. Confirmation of shipping costs
3. Confirmation of the delivery address
4. Name and telephone contact of the Seller’s representative handling the order.

The Seller reserves the right not to confirm items in the order in case of sudden supply shortages from the manufacturer or subcontractors. Additional information regarding the order can be obtained on working days between 8:00 a.m. and 3:00 p.m. by calling +421 918 400 365.

5. Price and Payment  

The offer price of goods listed on the Seller’s online store at the time of the order is valid at the moment the order is placed and is considered binding for the conclusion of the purchase agreement. A purchase agreement can only be concluded for items that are in stock. The offer price is binding for items marked as "Goods are in stock" in the item details. The price for items marked "On order" is for informational purposes only and reflects the most recent selling price. The Seller reserves the right to update offer prices on an ongoing basis, especially due to changes in prices from suppliers or manufacturers. The Seller is bound by the prices listed in the online store for a period of 24 hours.

The shipping cost for the subject of the contract, automatically calculated in the online store based on the net weight of the ordered items, is for informational purposes only, as it does not take into account the weight of packaging materials. The exact shipping cost will be specified in the order confirmation issued by the Seller.

Cash on Delivery: The Buyer shall pay the purchase price in cash to the carrier upon receipt of the goods (i.e., when collecting the parcel at the post office or upon delivery by a courier service). For parcels delivered to parcel lockers, electronic payment is required.

Bank Transfer Payment: Unless otherwise stated in the purchase agreement, the Buyer shall transfer payment for the subject of the contract to the Seller’s bank account based on a pro forma invoice, which will be sent to the Buyer by e-mail together with the order confirmation. When making the payment, the variable symbol (reference number) stated on the invoice must be entered. Without this information, the payment cannot be properly identified. The pro forma invoice must be paid within five (5) business days; otherwise, the order will be cancelled. When using the QR code (provided on the invoice) for payment, the Buyer is responsible for verifying the due date settings. The payment is considered completed when the full amount is credited to the Seller’s bank account.

Cash Payment: The Buyer shall pay the purchase price in cash upon collection of the goods in person at the Seller’s warehouse.

With the delivery of the goods, the Buyer will also receive a tax document – an invoice. For invoicing purposes, the date of delivery shall be the date the goods are handed over to the carrier in the case of mail-order sales, or the date of personal collection at the Seller’s warehouse by the Buyer. If the Seller is unable to deliver the ordered goods and no substitute fulfillment has been agreed with the Buyer, the Seller is obliged to refund any payments already made by the Buyer within 14 days after the expiration of the delivery period.

(All prices include VAT.)

6. Delivery Period  

The delivery period begins on the day following the day the Seller receives the Buyer’s binding order. For items available in the Seller’s warehouse, the delivery period within the Slovak Republic is up to 5 business days. For regularly purchased items that are not currently in stock, the delivery period is up to 10 business days. The Seller will inform the Buyer of the exact delivery period for the individual items in the order by phone or e-mail.

7. Delivery Terms and Shipping Charges  

7.1. Upon delivery of the goods by the carrier, the Buyer is obliged to properly accept the shipment and check the integrity of the packaging and the number of parcels. In the event of any defects, the Buyer must immediately draw up a damage or shortage report with the carrier on site and promptly send a copy of the report to the Seller (via e-mail or MMS). The Buyer must also provide the Seller with photographs of the damaged shipment and the shipping label with the parcel number (sent via e-mail or MMS). The carrier will acknowledge a damage claim due to transport-related issues only if the complaint is submitted within 24 hours of delivery. Based on the submitted documents, the Seller will file a damage or loss claim with the carrier for compensation.

7.2. After accepting the shipment from the carrier, the Buyer is obliged to inspect the goods contained in the shipment. If any defects in quantity, type, or quality of the goods are discovered, the Buyer must notify the Seller in writing (via e-mail or MMS) within 2 business days of receipt. Further steps shall be taken in accordance with the Complaints Procedure (see below)

7.3. In the case of personal pickup at the Seller’s warehouse, the Buyer shall inspect the type and quantity of the goods upon collection. The Seller is not obliged to consider any discrepancies reported after the goods have been removed from the warehouse.

7.4. Oversized Shipments and Additional Handling: The carrier charges a surcharge of €7.50 (€9.23 incl. VAT) for shipments in which the weight of any individual parcel exceeds 30 kg, the length exceeds 150 cm, or the nature of the goods does not allow standard packaging in cardboard boxes (e.g. rear fenders, cabin roofs, hoods, wheel rims, brake pipes, heating pipes, etc.).
Maximum parcel dimensions for shipping: Length: max. 270 cm, and the sum of the parcel’s length and circumference must not exceed 330 cm.
Glass components (e.g. tractor cabin windows) are not shipped via courier services due to the high risk of damage during transport. If the Buyer insists on shipping glass (or other fragile items) via a courier service despite this warning, they acknowledge and accept full responsibility for any damage that may occur during transport, as such damage cannot be claimed from the carrier.

7.5. Ownership of the goods and the risk of accidental damage, deterioration, or loss shall pass to the Buyer at the moment of delivery.

7.6. Shipping Charges:

(All prices include VAT.)

The above prices apply to deliveries of goods within the territory of the Slovak Republic. In the case of deliveries outside the Slovak Republic, the exact shipping cost will be communicated to the Buyer by the Seller in writing, via e-mail or post, before the goods are dispatched.

8. Warranty  

The warranty period begins on the date the goods are received by the Buyer. The Seller provides a warranty for the quality and completeness of the delivery. The Buyer is obliged to notify the Seller in writing of any defect within 2 months of discovering it, but no later than by the end of the warranty period (see Article 9 – Complaints Procedure, paragraph 1). The warranty claim notification (complaint protocol) must include:

1. Date of purchase/receipt of the goods by the Buyer
2. Document number (invoice or order number) under which the goods were delivered
3. Description of the goods (catalog number and product name), quantity of defective goods
4. Description of the defect
5. Date the defect was discovered

The Seller shall promptly confirm receipt of the warranty claim notification to the Buyer. The Buyer shall, at their own expense, deliver the defective goods to the Seller’s warehouse, along with the required documentation as specified in the Complaints Procedure.
In the event of a justified claim, the Seller will reimburse the Buyer for the shipping costs of returning the defective goods to the warehouse, as well as the costs of delivering replacement or repaired goods to the Buyer.

The Warranty Claim Form (complaint protocol) is available for download in PDF or DOCX format and, once completed, can be submitted via e-mail to the Seller’s contact address as listed above (see section 1.2 "Contact Details").

9. Complaints Procedure  

1. The warranty period for consumers is 24 months and applies to defects that the goods had at the time of receipt by the Buyer (in accordance with the Civil Code, §619 paragraph (1) et seq.). A warranty period of 12 months applies to goods purchased by the Buyer in the course of their business or professional activity.
2. The warranty period begins on the day the goods are received by the Buyer.
3. The warranty does not cover normal wear and tear of the goods occurring after receipt, nor does it cover damage or defects resulting from improper handling or use of the goods for purposes other than those for which they were originally intended.
4. The Seller is not liable for any consequential damage caused by a defect in a replacement part if the installation was carried out outside an authorized Zetor tractor service center.
5. When making a complaint regarding defective goods, the Buyer must present proof of purchase from Marko MT, s.r.o. (invoice or receipt), a written warranty claim (complaint protocol), any other relevant documents issued at the time of purchase (e.g., warranty certificate, certificate of conformity, etc.). For goods (spare parts) where the defect occurs only after installation, a written statement from a certified service provider must also be submitted.
6. Once the defective goods and all required documentation (as listed in Section 5) have been submitted, the complaint procedure will begin.
   The Buyer will be notified in writing of the outcome within 30 calendar days of the start of the complaint procedure, unless a longer period is objectively justified and beyond the Seller’s control.
7. If the goods were damaged or lost during transport by a public carrier (express courier service, postal service, etc.), the Buyer is required to ensure a damage report is filed with the carrier and must follow the steps outlined in Section 7.1 – Delivery Terms and Shipping Charges. The complaint procedure will commence based on the damage report and submitted photo documentation.
8. A difference in the appearance of the goods compared to the images displayed in the online store (due to updates, redesigns, or a change of manufacturer), provided the functionality, quality, and usability of the goods remain the same, is not grounds for a complaint or withdrawal from the purchase agreement.
9. Any matters not covered by this Complaints Procedure shall be governed by the relevant provisions of the Civil Code, the Commercial Code, or the applicable purchase agreement, if one was written.

10. Withdrawal from the Contract  

The Buyer may revoke their binding order (proposal to conclude a purchase agreement) in writing at any time before the Seller hands over the goods to the carrier for delivery to the Buyer. The Consumer has the right to withdraw from a distance contract without giving any reason within 14 days from the date of receipt of the goods.

In the event of withdrawal from the contract, the Buyer must:

1. Notify the Seller in writing of the withdrawal from the contract by e-mail to: eshop@markomt.sk ,  or by post to: Marko MT, s.r.o., Kollárova 79/5592, 036 01 Martin, Slovak Republic
2. At their own expense, return the goods that were the subject of the contract to the Seller’s warehouse within 14 days from the date the Buyer sent the withdrawal notice to the Seller. If the goods were originally packaged in branded packaging bearing the manufacturer’s logo (e.g., "Zetor", "Magneton", "Motorpal", etc.), such packaging must also be returned.

A sample Withdrawal Form is available for download in PDF or DOCX format and, once completed, may be submitted via e-mail or post to the Seller’s address as listed above. Instructions on the Consumer’s Right of Withdrawal are also available in PDF format (with the option to print if needed).

The Seller shall promptly confirm receipt of the withdrawal notice or cancellation of the binding order to the Buyer in writing (by e-mail). If the returned goods are undamaged and show no signs of wear or use, the Seller will refund the paid purchase price to the Buyer within 14 days of receiving the goods at the Seller’s warehouse, either in cash or by bank transfer to the account provided by the Buyer. In accordance with §20 of Act No. 108/2024 Coll. (Consumer Protection Act and Amendments to Certain Acts), the Consumer is entitled to a refund of all payments made under or in connection with the contract, including the cost of delivery of goods to the Consumer.

The Buyer may also withdraw from the contract if the Seller fails to meet the delivery deadline agreed upon in the purchase agreement as per Section 6 of these Terms and Conditions.

If the Seller is unable to deliver the ordered goods and no substitute fulfillment has been agreed with the Buyer, the Seller is obliged to refund the paid purchase price within 14 days from the expiration of the delivery period. In such a case, the Seller also has the right to withdraw from the contract.

11. Final Provisions  

The contractual parties (the Buyer and the Seller) have agreed to use written communication primarily via e-mail. A message shall be deemed delivered upon confirmation from the other party (e.g. a read receipt generated by the e-mail client or a reply confirming receipt).

These Terms and Conditions apply in the version published on the Seller’s website on the day the Buyer submits their electronic order. The Terms and Conditions form an integral part of the purchase agreement. The contractual parties may agree in the purchase agreement to terms that differ from those stated in these Terms and Conditions.

The Seller reserves the right to amend the Terms and Conditions. The obligation to notify of such changes is fulfilled by publishing the new version on the Seller’s online store website.

Any matters not governed by the purchase agreement or these Terms and Conditions shall be subject to the applicable laws of the Slovak Republic, in particular: Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, Act No. 40/1964 Coll. Civil Code, Act No. 513/1991 Coll. Commercial Code, as amended. 

The content of the online store is the intellectual property of the Seller – Marko MT, s.r.o., Kollárova 79/5592, 036 01 Martin, Slovak Republic. The Buyer may print or save any publicly accessible page of the online store for personal use, especially for the purpose of concluding a purchase agreement. Any further distribution, reproduction, copying, or publication of the content of the online store is permitted only with the written consent of the Seller’s statutory representative, in accordance with Act No. 185/2015 Coll. on Copyright, as amended.

Note: The above text is a translation of the original Slovak version of the Terms and conditions.
For legal purposes, the Slovak version of the Terms and conditions published on the website is binding: Obchodné podmienky .

Effective as of January 29, 2026